Frequently Asked Questions
Everything you need to know about your VLONE order.
How long does shipping take for new drops?
Standard shipping typically takes 7-14 business days. However, during high-demand limited releases, processing times may extend up to 3 weeks. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
Due to the exclusive nature of our releases, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or there was an error in fulfillment on our part.
How can I ensure my VLONE product is authentic?
Authentic VLONE products are sold exclusively through our official website and authorized premium retailers. Each garment features specific branding details and high-quality screen printing that distinguishes it from unauthorized replicas.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government upon delivery.
How should I wash my VLONE apparel?
To preserve the quality of the print and fabric, we recommend washing your items inside out in cold water on a gentle cycle. Hang dry only; do not use a machine dryer or iron directly on the graphics.